Refund & Return Policy

At Mr. Money Pawn, customer satisfaction is our priority. We want you to shop with confidence, knowing that if there is an issue with your purchase, we will work with you to find a fair and timely resolution.

Please read the following policy carefully before requesting a return or refund.

Return Policy

We offer a 30-day return period, allowing eligible customers to request a return within 30 days of receiving their order.

To help us process your request efficiently, we recommend contacting our customer support team as soon as possible after discovering any issue with your purchase.

1. Eligibility for Returns

A return or refund request may be approved if:

You received a damaged or defective item.
The wrong product was delivered.
The item received is materially different from the product description or images displayed on our website.

To qualify for a return:

Your request should be submitted within 7 days of delivery whenever possible.
The item should remain unused, unaltered, and in its original packaging where applicable.
You may be asked to provide photographs, videos, or other documentation that clearly demonstrates the issue.

Requests submitted without sufficient supporting information may require additional review before a decision can be made.

2. Refund Procedure

After receiving your return request, our team will carefully review the information provided.

If your request is approved:

You will receive confirmation by email.
Refunds are generally processed within 5 to 10 business days, depending on your payment provider.
Approved refunds will be credited back to your original payment method whenever possible.

Please note that processing times may vary between financial institutions.

3. Items Not Eligible for Return

For health, safety, or operational reasons, certain purchases cannot be returned or refunded, including:

Products damaged through improper use, negligence, accidents, or unauthorized repairs.
Clearance, final sale, or promotional items marked as non-returnable.
Customized, personalized, or special-order products.
Items that have been used, altered, or returned without original components when required.

We reserve the right to decline returns that do not meet the conditions outlined in this policy.

4. Return Shipping

Unless otherwise stated:

Customers are responsible for return shipping costs when returning eligible items.
If the return is the result of our error, such as receiving an incorrect or defective product, we may provide a prepaid return label, reimburse reasonable shipping expenses, or offer a replacement at no additional cost.

Return shipping instructions will be provided after your request has been approved.

5. Inspection and Verification

To protect both our customers and our business, every return request is subject to review.

This process may include:

Verification of the reported issue.
Examination of photographs or videos submitted by the customer.
Confirmation with manufacturers, suppliers, or fulfillment partners when necessary.
Inspection of returned merchandise after it is received.

Refunds or replacements will only be authorized after this review has been completed.

6. International Orders

For international purchases, shipping and return processing times may vary depending on the destination country, customs procedures, and carrier services.

While we strive to resolve every issue as quickly as possible, additional processing time may occasionally be required for international returns.

7. Exchanges

Where inventory is available, we may offer a replacement instead of a refund for damaged, defective, or incorrectly shipped products.

If a replacement cannot be provided, an eligible refund will be issued according to this policy.

8. Contact Us

If you have questions about this Refund & Return Policy or need assistance with a return request, please contact our customer support team.

Mr. Money Pawn

Email: support@MrMoneyPawn.shop

Phone: +1 (813) 238-3600

Address: 3315 E Hillsborough Ave, Tampa, FL 33610, United States